Specialist, Partner Success
Kuala Lumpur Full-time Mid-level Channel & Partnerships
At a glance
Mid-level Channel & Partnerships role at Cnx. Kuala Lumpur · full-time.
Pay not stated
RoleChannel & Partnerships
SeniorityMid-level
LocationKuala Lumpur
EmploymentFull-time
PostedAug 7, 2025 · 14mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Build partner relationships and help the team grow sales through assigned channel partners
- Track retention and revenue across an established customer base, with accurate weekly, monthly and quarterly forecasts
- Review partner health each month or quarter and use predictive data to spot customers at risk
- Resolve channel escalations promptly, keeping clients and internal teams informed
- Train sales staff on product benefits, share partner best practices and capture customer data in the CRM
What you bring
- You have experience supporting sales through channel partners and managing important partner relationships
- You can analyze customer health, use predictive data to flag risk and prepare sales forecasts
Who this fits
This Kuala Lumpur-based, full-time role suits someone focused on partner relationships, sales support and customer retention. You’ll handle frequent customer contacts by phone and email, and may attend vendor events.
From the employer
Job Title:
Specialist, Partner SuccessJob Description
The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
Time Type:
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