Cancellation and Refund Policy

This policy applies to paid plans for the growthroles connector service, sold by Moonshot Technologies, Wathoda, Nagpur, Maharashtra 440035, India. It is part of our Terms of Service and is shown to you before you pay.

1. What you can check before you pay

The job board at growthroles.com is free, open, and needs no account: every listing we hold for a published role can be read there before you spend anything, so you can judge whether the roles are real and whether they suit you. What you cannot try in advance is the connector itself, because it is the paid product. We carry that risk rather than you, through the refund in section 2.

2. Seven days, no questions asked

If you are not happy with a purchase, write to us within 7 days and we refund it in full. You do not need to give a reason and we will not ask for one.

If it will not connect, the window does not apply. The connector has to be added inside your AI assistant, and support for that varies by assistant, by plan, and by device. If you cannot get it connected, tell us whenever you find out and we refund you in full, inside seven days or outside them. You should not carry the cost of a setup that does not work on your side.

After seven days, a purchase that connected and worked is not refundable for change of mind or for a period you did not use, except as set out in section 4.

3. Nothing renews automatically

A purchase buys a fixed period, stated on the pricing page and again at checkout. When it ends, it ends. There is no automatic renewal, no recurring charge, and nothing to cancel — you will never be billed again unless you choose to buy another period. We made it this way deliberately: a job search finishes, and a subscription that outlives it is how people end up paying for something they stopped needing.

4. The exceptions we always honour

Some things are always made right, promptly and without argument:

Duplicate or erroneous charges. If a technical fault charges you twice, or charges you the wrong amount, we refund the difference in full.

Paid but not provisioned. If you pay and the paid plan is not activated on your account, and we cannot activate it within a reasonable time of you telling us, we refund the payment in full.

Rights the law does not let us waive. Nothing in this policy limits any non-waivable right you hold under the consumer-protection law that applies to you, including any mandatory withdrawal or cooling-off right. Where such a right requires a refund, we provide it, whether or not the seven days in section 2 have passed.

5. How refunds under section 4 are paid

Write to hello@growthroles.com from your account email with the transaction reference. We respond within 7 business days. Approved refunds are made to the original payment method, normally within 7–10 business days of approval; the exact timing after that depends on your bank or card issuer.

6. Chargebacks

If something looks wrong on your statement, contact us first — a duplicate or failed charge is fixed faster by us than by a dispute. Accounts that raise chargebacks on legitimately delivered service may be suspended while the dispute is open.

7. If we ever discontinue the paid service

If we permanently shut down the paid service during a period you have paid for, we will refund the unused portion of that period pro rata. That is the one situation in which a proportional refund is owed, because the failure to deliver would be ours.

8. Contact

Moonshot Technologies · Wathoda, Nagpur, Maharashtra 440035, India · hello@growthroles.com