Cancellation and Refund Policy

This policy applies to paid plans for the growthroles connector service, sold by Moonshot Technologies, Wathoda, Nagpur, Maharashtra 440035, India. It is part of our Terms of Service and is shown to you before you pay.

1. Try everything free first

The job board is entirely free, and the connector service has a free plan that includes the full dataset with monthly usage limits. Everything a paid plan does can be evaluated on the free plan before you spend anything. That is deliberate: we would rather you test the service properly than buy on faith.

2. Payments are final: no refunds

Because paid plans deliver immediate access to a digital service, and because the free plan exists precisely so you can evaluate before buying, payments for paid plans are final and non-refundable. We do not offer refunds or credits for partly used periods, for months you did not use the service, for forgetting to cancel a renewal, for change of mind, or for downgrades mid-term. Please evaluate on the free plan before purchasing.

By purchasing, you request immediate access to the service and acknowledge that, where applicable law ties withdrawal or cooling-off rights for digital services to the start of performance, access begins at purchase.

3. Cancellation: any time, effective at renewal

You can cancel a paid plan at any time from your account at mcp.growthroles.com/settings or by emailing hello@growthroles.com from your account address. Cancellation stops the next automatic renewal. Everything you paid for stays active until the end of the period already paid, and nothing further is charged. Cancelling is never penalised.

4. The exceptions we always honour

Some things are always made right, promptly and without argument:

Duplicate or erroneous charges. If a technical fault charges you twice, or charges you the wrong amount, we refund the difference in full.

Paid but not provisioned. If you pay and the paid plan is not activated on your account, and we cannot activate it within a reasonable time of you telling us, we refund the payment in full.

Rights the law does not let us waive. Nothing in this policy limits any non-waivable right you hold under the consumer-protection law that applies to you, including any mandatory withdrawal right that survives the acknowledgement in section 2. Where such a right requires a refund, we provide it.

5. How refunds under section 4 are paid

Write to hello@growthroles.com from your account email with the transaction reference. We respond within 7 business days. Approved refunds are made to the original payment method, normally within 7–10 business days of approval; the exact timing after that depends on your bank or card issuer.

6. Chargebacks

If something looks wrong on your statement, contact us first — a duplicate or failed charge is fixed faster by us than by a dispute. Accounts that raise chargebacks on legitimately delivered service may be suspended while the dispute is open.

7. If we ever discontinue the paid service

If we permanently shut down the paid service during a period you have paid for, we will refund the unused portion of that period pro rata. That is the one situation in which a proportional refund is owed, because the failure to deliver would be ours.

8. Contact

Moonshot Technologies · Wathoda, Nagpur, Maharashtra 440035, India · hello@growthroles.com