Associate, Partner Success
At a glance
Entry-level Channel & Partnerships role at Cnx. Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow sales and retention across an established customer base, tracking forecasts on a weekly, monthly and quarterly cadence
- Review partner health with consultative check-ins, using predictive data to spot customers at risk and shape talk tracks
- Resolve channel escalations promptly, keeping clients and internal teams updated through to resolution
- Lead partner calls on best practices and growth opportunities, and train sales teams on product value and channel programs
- Handle daily phone and email contacts while keeping CRM records complete and improving sales processes with other teams
What you bring
- At least three years in channel sales, with hands-on channel and account management experience
- Experience working with IT partners or resellers, plus exposure to cloud or IT SaaS solutions
- Strong spoken and written English
Who this fits
This junior-level role suits someone experienced in channel sales and partner account management who can support sales through channel partners. The position is based at Menara Exchange 106 in Kuala Lumpur.
From the employer
Job Title:
Associate, Partner SuccessJob Description
The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
Requirements
Minimum 3 years of experience in channel sales
Strong channel management and account management experience
Proven experience working with IT partners / resellers
Exposure to Cloud and/or IT (SaaS) solutions
Strong command of English, both written and spoken
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Not this one either?
Claude or ChatGPT reads the other 90,910 for you.
Get better matches →
