Specialist, Partner Success
Kuala Lumpur Full-time Mid-level Channel & Partnerships
At a glance
Mid-level Channel & Partnerships role at Cnx. Kuala Lumpur · full-time.
Pay not stated
RoleChannel & Partnerships
SeniorityMid-level
LocationKuala Lumpur
EmploymentFull-time
PostedJan 7, 2026 · 8mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Help channel partners sell the client’s products and services across your assigned territory or account
- Grow sales and retention within an established customer base, while preparing regular forecasts
- Review partner health and performance with consultative check-ins, then use predictive data to flag customers at risk
- Resolve channel escalations promptly, keeping the client and internal teams informed
- Train sales colleagues on product benefits, share partner best practices, and maintain complete CRM records
What you bring
- You can manage relationships with key channel partners and support sales through partner channels
- You can handle frequent customer contact by phone and email while keeping CRM information accurate
Who this fits
This mid-level, full-time role is based in Kuala Lumpur. You’ll work with channel partners, sales colleagues, clients, and internal teams; the posting says you may attend vendor events.
From the employer
Job Title:
Specialist, Partner SuccessJob Description
The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
Time Type:
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