Associate, Partner Success
Kuala Lumpur Full-time Junior Channel & Partnerships
At a glance
Entry-level Channel & Partnerships role at Cnx. Kuala Lumpur · full-time.
Pay not stated
RoleChannel & Partnerships
SeniorityJunior
LocationKuala Lumpur
EmploymentFull-time
PostedFeb 12, 2026 · 7mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Grow sales and retention across an established customer base, while preparing accurate forecasts for weekly, monthly and quarterly periods
- Review partner health with channel partners, using customer data to flag accounts at risk and recommend next steps
- Lead partner calls on best practices, channel programs and growth opportunities, and resolve escalations with timely updates
- Train sales teammates on product value, and keep customer and partner information current in the CRM
What you bring
- You can manage relationships with strategic channel partners and support a team selling through those partners
- You can handle frequent customer conversations by phone and email while keeping CRM records accurate
Who this fits
This junior associate role suits someone focused on partner relationships, sales support and customer retention. The position is based in Kuala Lumpur, Malaysia, and may include vendor event attendance.
From the employer
Job Title:
Associate, Partner SuccessJob Description
The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
Time Type:
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