Specialist, Partner Success
At a glance
Mid-level Channel & Partnerships role at Cnx. Makati City · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Own relationships with top channel partners and serve as their primary contact
- Build partner-specific sales programs, then coach internal sales teams on how to use them
- Review partner health, use predictive data to flag retention risks, and shape customer-focused talk tracks
- Resolve partner escalations, keep clients and internal teams updated, and improve the channel experience
- Handle daily phone and email contacts while tracking sales forecasts and partner activity in the CRM
What you bring
- At least three years in customer service or sales, including experience with high-volume calling
- You have coached others or delivered training, and bring a strong focus on customer experience
- You know MS Office well and have used email, phone, video and Salesforce or a comparable CRM
Who this fits
This role suits someone who can balance partner relationship ownership with frequent customer contact, sales coaching and retention work. The position is based in Makati City, Philippines, and reports to a sales manager with an assigned territory.
From the employer
Job Title:
Specialist, Partner SuccessJob Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for a Partner Specialist to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!You Have
3+ years of prior experience working in a customer service or sales capacity
Experience of high-volume calling
A passion for customer experience
Experience coaching others or training delivery
Excellent knowledge of MS Office programs
Experience using email, phone and video tools
Experience working with Salesforce.com or similar CRM
Maintain overall ownership and to function as single contact for Top Channel Partners
You Will
Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured.
May potentially attend vendor events
Location:
PHL Makati City - SLCLanguage Requirements:
Time Type:
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