Specialist, Partner Success - Bilingual

Cnx Open · verified Oct 4, 2026

MEX Mexico City Downtown Insurgentes Full-time Mid-level Channel & Partnerships

At a glance

Mid-level Channel & Partnerships role at Cnx. MEX Mexico City Downtown Insurgentes · full-time.

Pay not stated

RoleChannel & Partnerships

SeniorityMid-level

LocationMEX Mexico City Downtown Insurgentes

EmploymentFull-time

PostedJul 20, 2026 · 2mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Support sales of client products through assigned channel partners and strengthen relationships with strategic partners
Track retention, revenue growth and sales forecasts for an established customer base
Review partner health with sales data, develop customer-health talk tracks and flag accounts at risk
Resolve channel escalations, keep clients and internal teams informed, and use partner feedback to improve the experience
Lead partner calls, train sales teams on product benefits, and handle customer contacts by phone and email

What you bring

You can work in both English and Mexican Spanish
You can manage frequent customer contacts while keeping CRM records complete and accurate

Who this fits

This full-time role is based in Mexico City and centers on supporting channel sales and partner relationships. You may attend vendor events.

From the employer

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured
May potentially attend vendor events

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

English (Required), Mexican Spanish (Required)

Time Type:

Full time