Specialist, Customer Success (Vietnamese Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationKuala Lumpur

EmploymentFull-time

PostedJul 18, 2025 · 14mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer questions and concerns over phone and email
Check in with customers at agreed intervals to assess satisfaction and whether they are getting value from the product
Build product knowledge so you can answer customer questions and respond to specific objections
Record customer feedback and survey, call, and email measures, including satisfaction, expectations, and risk of leaving
Raise customer roadblocks through the right channels and work with teams and managers to improve their experience

What you bring

Fluent English is required for customer communication
Vietnamese is required for this customer-facing role

Who this fits

This role suits someone who can manage frequent customer conversations and track feedback across the customer lifecycle. The position is based in Kuala Lumpur, Malaysia.

From the employer

Job Title:

Specialist, Customer Success (Vietnamese Speaker)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Vietnamese (Required)

Time Type:

Full time

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