Specialist, Customer Success

Cnx Open · verified Oct 4, 2026

2 Locations Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. 2 Locations · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

Location2 Locations

EmploymentFull-time

PostedSep 15, 2026 · 2w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer calls and emails, answering questions and concerns across the customer lifecycle
Check customer health at agreed intervals to assess satisfaction and whether they are getting value from the product
Use product knowledge to address customer objections and help resolve barriers to satisfaction or use
Record survey and contact feedback, satisfaction measures, product expectations, and signs customers may leave
Verify customer contact details, then coordinate with teams and managers to support a positive experience

What you bring

You can communicate in both English and Japanese
You can build enough product or service knowledge to answer customer questions and handle specific objections
You can use computer systems to track customer feedback and quantitative measures

Who this fits

This mid-level, full-time role suits someone focused on supporting existing customers and maintaining relationships over time. The position is based at the listed Kuala Lumpur address, and English and Japanese are required.

From the employer

Job Title:

Specialist, Customer Success

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day ( 20+ daily activities / calls and emails )
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English, Japanese (Required)

Time Type:

Full time