Specialist, Customer Success (English Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationKuala Lumpur

EmploymentFull-time

PostedJul 16, 2025 · 14mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer questions and concerns by phone and email
Check customer contact records with search and productivity tools, correcting details when needed
Schedule recurring check-ins to assess satisfaction and whether customers are realizing product value
Use product knowledge to answer specific objections and record customer feedback, satisfaction, and risk of leaving
Route customer concerns through suitable channels and coordinate with teams and management to improve their experience

What you bring

You need strong English, the required language for this role
You can build product or service knowledge well enough to answer customer questions and address objections

Who this fits

This full-time role suits someone focused on supporting existing customers throughout their relationship with a product or service. The job is based at the stated Kuala Lumpur location.

From the employer

Job Title:

Specialist, Customer Success (English Speaker)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time

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