Specialist, Customer Success (Korean Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationKuala Lumpur

EmploymentFull-time

PostedJul 16, 2025 · 14mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Explain product benefits to customers and prospects, then sell or renew contracts through engagement
Forecast sales weekly, monthly and quarterly, and use product knowledge to assess customer needs
Address concerns that block satisfaction or product use, handling objections and competitor pressure to retain or win customers
Handle a high volume of mostly outbound phone and email contacts, recording customer details in the CRM
Qualify and convert leads, run health checks, represent customer feedback and support contract renewals

What you bring

You can speak Korean, the role’s required language
You bring product knowledge and technical understanding to evaluate customer requirements

Who this fits

This mid-level, full-time role suits someone comfortable with outbound customer contact and sales-focused customer success work. You’ll work from Kuala Lumpur and report to a Sales Manager.

From the employer

Job Title:

Specialist, Customer Success (Korean Speaker)

Job Description

The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Korean

Time Type:

Full time

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