Specialist, Customer Success (Mandarin Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationKuala Lumpur

EmploymentFull-time

PostedJul 18, 2025 · 14mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer calls and emails, answering questions and resolving concerns
Check in with customers on a recurring schedule to assess satisfaction and whether they are realizing product value
Build product knowledge so you can respond to specific customer objections with confidence
Record customer feedback and satisfaction measures gathered through surveys, calls, and emails
Spot obstacles to customer satisfaction or product use, then coordinate with teams and managers to address them

What you bring

You can communicate in both English and Mandarin
You can use computer systems and contact lookup tools to verify customer details and document feedback

Who this fits

This mid-level, full-time role is based at the Kuala Lumpur office. It suits someone comfortable managing frequent customer conversations and building product knowledge.

From the employer

Job Title:

Specialist, Customer Success (Mandarin Speaker)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time

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