Partner Success Leader

Cnx Open · verified Oct 22, 2026

JPN Work-at-Home Direct Full-time Mid-level Channel & Partnerships

At a glance

Mid-level Channel & Partnerships role at Cnx. JPN Work-at-Home Direct · full-time.

Pay not stated Channel & Partnerships salary

RoleChannel & Partnerships

SeniorityMid-level

LocationJPN Work-at-Home Direct

EmploymentFull-time

PostedOct 9, 2026 · 13d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Grow sales and retention across an established customer base, keeping weekly, monthly and quarterly forecasts accurate
Promote products and services to strategic channel partners and track progress against defined targets
Review partner health with regular consultative check-ins, using predictive data to spot customers at risk
Resolve channel escalations promptly, coordinating with clients and internal teams while keeping everyone informed
Lead partner calls, train sales teams and handle daily customer contacts by phone and email

What you bring

You can work professionally in both English and Japanese
You can manage channel partner relationships and support sales through partner channels

Who this fits

This full-time, work-at-home role is based in Japan. You’ll spend much of the day handling customer contacts and coordinating with channel partners and internal teams. The role may include attending vendor events.

From the employer

Job Title:

Partner Success Leader

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured
May potentially attend vendor events

Location:

JPN Work-at-Home Direct

Language Requirements:

English (Required), Japanese (Required)

Time Type:

Full time