Partner Success Manager
At a glance
Manager-level Channel & Partnerships role at AppDirect. Canada · no salary stated · we estimate CA$75,000–CA$109,000 across Canada.
AppDirect has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate with Alliances and Sales Operations leaders on partner GTM plans and strategic customer initiatives
- Build durable customer ties and shape how their go-to-market strategy develops
- Apply Tackle’s Operating Model to customer workflows, making day-to-day operations more efficient
- Show customers how to co-sell and use marketplaces across AWS, Microsoft Azure and Google Cloud
- Track performance data, improve processes, and guide customers through challenges in their workflows
What you bring
- At least three years of work in customer success, partner management or GTM strategy
- You understand cloud marketplaces and co-sell approaches across AWS, Microsoft Azure and Google Cloud
- You have improved workflows, put structured operating models in place and delivered measurable outcomes
- You can analyze data, track KPIs and use the results to improve performance
Who this fits
This role suits someone who can advise customers on cloud marketplace and GTM operations while building durable partner relationships. You’ll coordinate with Alliances and Sales Operations leaders and handle competing priorities in a changing environment.
From the employer
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Tackle, an AppDirect Subsidiary
Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.
Tackle serves more than 500 software companies—including CrowdStrike, Snowflake, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.
About You
Tackle is seeking a Partner Success Manager to guide organizations in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships, and ensuring success partnering to and through the Cloud Providers. In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes on behalf of our customers. This position is ideal for a highly skilled professional who excels in collaboration, results-oriented communication, relationship building, and driving strategic initiatives understanding the complexities of Cloud Providers and Marketplace
What you’ll do and how you’ll have an impact
- Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success.
- Build and maintain strong, long-term relationships while becoming an integral part of the customer's GTM strategy.
- Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency.
- Enable co-sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).
- Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence.
- Identify and lead process improvement initiatives to optimize scalability and efficiency.
- Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals.
- Deliver transparent, results-oriented communication to internal and external stakeholders, ensuring accountability and trust.
- Use data-driven insights to measure success, refine processes, and continuously improve performance.
- Maintain a deep understanding of cloud marketplaces and their integration into customer workflows.
- Manage customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals.
What we’re looking for
- 3+ years of Demonstrated success in customer success, partner management, or GTM strategy development.
- Cloud Expertise: Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies.
- Project Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment; comfortability navigating a dynamic, evolving business environment.
- Operational Excellence: Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes.
- Collaboration Skills: Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership.
- Relationship Building: A successful track record of fostering and maintaining strong, long-term partnerships with stakeholders.
- Strategic Thinking: Strong critical thinking and problem-solving skills to align solutions with customer goals.
- Data-Driven Approach: Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements.
- Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:
https://www.appdirect.com/about/privacy-notice
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