Partner Success Guide
At a glance
Mid-level Channel & Partnerships role at outside. Remote.
In listing Channel & Partnerships salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle partners’ incoming phone and email requests, providing initial product help and training
- Reach out to partners proactively, stay in touch, and share practical ways to use the software
- Diagnose software and system problems, then document them for the issue-tracking process
- Advise partners on growing revenue and lowering costs, and offer additional products and services
What you bring
- You have customer service experience helping people by phone or in person
- You can investigate complicated partner problems and explain technical issues clearly in writing and conversation
- You bring strong organization, relationship-building, and listening skills while juggling changing priorities
- You understand how software is used in partner settings and are keen to learn new technology
Who this fits
This role suits someone who enjoys partner support, troubleshooting, training, and commercial conversations. It is fully remote and open to applicants in the United States or Canada. Some evening, weekend, and holiday availability is required.
From the employer
ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?
This is a very exciting and highly innovative time here at Outside.
OUR TRUE NORTH:Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.
Inntopia is growing, and we are searching for a Partner Success Guide (PSG) to provide consulting and trusted advisor services to our partner accounts. Inntopia is part of Outside Inc., the outdoor media and technology company behind brands like Outside Magazine, MapMyFitness, Trailforks, and Warren Miller Entertainment.
You are the first point of contact for partners who use our Commerce, Marketing Cloud, and Business Intelligence products. The PSG is responsible for overall partner satisfaction, which includes software troubleshooting, training, and strategic advice on how to grow revenue and reduce costs. Our goal is to continuously exceed partner expectations while increasing our value and capturing it through revenue growth.
You’ll do all of this while working with a super-fun team of folks who take their work seriously and have fun doing it. Some of us choose to work out of our Stowe, VT office and some choose to work remotely. We’re flexible and we’re looking forward to meeting you.
What You’ll Do
- Provide first-level support and training to Inntopia partners through inbound phone and email inquiries
- Conduct proactive outreach to Inntopia partners
- Answer partner questions about software functionality
- Assist partners in resolving software and system-related issues
- Accurately describe partner software problems and enter them into our issue tracking system
- Maintain regular communication with our partners
- Share best practices with partners using our software
- Sell additional Inntopia products and services
- Work as part of an amazing team while learning and having fun
What You Bring
- Prior customer service experience via phone and/or in person
- Exceptional partner-focused attitude and relationship-building skills
- Strong technical problem-solving, writing, and verbal skills
- Experience identifying and resolving complex partner issues
- Strong organizational skills and the ability to handle multiple tasks
- Solid understanding of software and its use in a partner environment
- A demonstrated passion for technology
- Ability to manage changing priorities in a highly dynamic environment
- Ability to work well under pressure and independently
- Collaborative mindset and strong listening skills
- Willingness and ability to learn new skills as required
- Strong desire to delight partners
- Availability for some evening, weekend, and holiday hours
Preferred Qualifications
- HTML and/or email marketing experience
- Travel, hospitality, or outdoor industry experience
What We Offer:
This is a fully remote role, and we welcome applicants based anywhere in the United States or Canada. The disclosure below is provided specifically to satisfy Colorado's pay transparency law for roles that could be performed there, it does not limit who may apply.
Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of between $55,000 to $70,000. Additional compensation may include a bonus or commission . Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors
We are committed to fostering a diverse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also make accommodations for qualified individuals with disabilities. We believe a diverse team is a strong team, and we encourage candidates from all backgrounds to apply.
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