Senior Partner Success Manager, Eastern US
Senior Channel & Partnerships role at Via. US East Coast · full-time · $145,000–$165,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Set partner goals and direction by evaluating strengths, gaps, and growth opportunities
- Build lasting partner relationships, solve service issues, and uncover expansion opportunities
- Review service data across time horizons and turn findings into practical improvement advice
- Close renewals and expansions that grow annual revenue from each partnership
What you bring
- At least six years of relevant experience, including work with clients
- You build trust, stay composed through criticism or crises, and share partners’ wins
- You can interpret complex data, ask sharp questions, and simplify findings into clear actions
- You are a self-directed, resilient contributor who works well on teams and mentors colleagues
- You are comfortable traveling often to meet partners in person
Who this fits
You’ll suit a senior individual-contributor role centered on partner relationships, service performance, and commercial growth. You should be comfortable in a fast-moving environment with substantial ownership, setbacks, and changing priorities. This role covers the US East Coast, with remote options in Miami or Atlanta and a hybrid arrangement in New York City; other East Coast locations may be considered.
From the employer
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
This is a US East Coast role. We're ideally looking for candidates in Miami or Atlanta (remote) or New York City (hybrid from our Union Square office), but are open to other East Coast locations.
What You'll Do- Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
- Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
- Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
- You have minimum of 6+ years of relevant work experience, including client facing experience
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
- Comfortable with frequent travel, you're excited to connect with partners face-to-face
Compensation and Benefits:
- Salary Range: $145,000-$165,000. Total compensation also includes variable pay and equity.
- Comprehensive health coverage, with low-cost dental and vision plans
- A 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
Ready to join the ride?
Via is an equal opportunity employer.
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