Senior Partner Success Manager
AUS Work-at-Home Full-time Senior Channel & Partnerships
At a glance
Senior Channel & Partnerships role at Cnx. AUS Work-at-Home · full-time.
Pay not stated Partner Success Manager salary
RoleChannel & Partnerships
SenioritySenior
LocationAUS Work-at-Home
EmploymentFull-time
PostedOct 27, 2026 · 1d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Grow retention and revenue across an established customer base, while keeping sales forecasts accurate across reporting periods
- Drive product and service sales through strategic channel partners and meet the role’s defined performance measures
- Review partner health with consultative check-ins, using predictive data to flag customers at risk
- Resolve channel escalations promptly, keep clients and internal teams informed, and use partner feedback to improve satisfaction
- Lead partner calls on best practices and growth opportunities, and train sales staff on product value and benefits
What you bring
- You can manage important channel relationships while helping a sales team generate business through partners
- You can handle frequent customer calls and emails while maintaining accurate CRM records
Who this fits
This full-time, work-at-home role is based in Australia and suits someone who can balance partner relationships, sales support and customer issue resolution. You may attend vendor events.
From the employer
Job Title:
Senior Partner Success ManagerJob Description
The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
AUS Work-at-HomeLanguage Requirements:
Time Type:
Full time
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