Partner Success Manager - New Vertical
Via Open At a glance
Manager-level Channel & Partnerships role at Via. San Francisco · full-time · $70,000–$80,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build ongoing relationships with district leaders, transportation directors, and operators, serving as their main contact
- Review transit performance over daily, weekly, and longer periods, then recommend routing, safety, and efficiency improvements
- Work with partners on contract renewals and expanded services, negotiating terms and growing adoption across your accounts
- Bring partner feedback to product, operations, deployment, and marketing teams, and present updates to school boards and transit staff
- Create success measures and operating playbooks that support partner service as the Student Transit work expands
What you bring
- You have some experience in client-facing work, such as sales, customer success, account management, consulting, or education technology
- You can interpret operational data and turn findings into clear recommendations and presentations
- You communicate effectively in writing and in presentations, including when explaining complex operational models
Who this fits
This early-career role suits someone who enjoys partner-facing work, analyzing service data, and coordinating launches across teams. You should be comfortable with ambiguity, meeting partners in person, and traveling about half the time. The position is based in San Francisco.
From the employer
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Partner Success Associate on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
We’re looking for a customer-first, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business.
What You’ll Do
- Build Trusted Partner Relationships: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
- Drive Service Quality & Efficiency: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
- Lead Renewals & Expansions: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
- Champion Partner Needs Internally: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
- Communicate Across All Levels: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
- Build and Scale Playbooks: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Who You Are
- Partner Lead: You're early in your career, but have already been exposed to some client-facing work, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
- Analytical: You’re comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
- Self-Starter & Builder: You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
- Launch-Ready: You’re excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground. You enjoy being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world. This role requires a willingness to travel around 50% of the time.
- Strong Communicator: You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
- Mission-Driven: You’re excited about modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/CS is a plus; what matters most is curiosity, resourcefulness, and a willingness to keep learning.
What We Offer:
- Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans
- A 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
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