Account Management Manager (Regional Sales)
At a glance
Manager-level Account Management role at Kredivo Group. Jakarta · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with key merchants, then negotiate growth plans, promotions and branding opportunities around their needs
- Track GMV, approval rates, transaction success, campaign results, SPG productivity and FPD7 repayment data in analytics dashboards
- Use performance findings to shape promotions, CRM campaigns and product or operations changes that can lift merchant sales
- Coordinate merchant initiatives with Marketing, Sales, Product and Support so teams deliver them on schedule
- Manage daily account operations, including Jira tickets, store records, promotional requests and agreements
What you bring
- A bachelor’s degree and experience in account management, key account sales or business development
- Confidence using dashboards and sales figures to identify where merchant growth may come from
- Strong written and spoken communication for campaign pitches, deal negotiations and lasting partner relationships
- Working experience with Excel, PowerPoint, CRM and analytics tools, plus Jira or similar ticket systems
Who this fits
This role suits someone who can balance merchant growth work with hands-on operational follow-through. It is based in Jakarta, Indonesia.
From the employer
We are looking for a proactive and analytical Account Management Manager to grow our top-tier merchant partners. In this role, you will be the primary contact for our key merchants, working closely with both external business partners and internal teams to boost merchant sales, run promotional campaigns, and optimize overall business performance.
About The Job:
- Merchant Relationship & Growth: Build strong relationships with key merchant partners, understand their business needs, and negotiate growth strategies, promos, and branding opportunities.
- Performance Analysis: Monitor key business metrics like GMV, approval rates, transaction success, promo performance, SPG productivity, and repayment rates (FPD7) using our analytics dashboards.
- Campaign & Strategy Execution: Turn data insights into actionable steps, such as marketing promos, CRM campaigns, and product/ operational improvements, to help merchants increase their sales.
- Cross Team Collaboration: Act as the main bridge between key merchants and internal teams (Marketing, Sales, Product, and Support) to ensure initiatives are delivered on time.
- Operations & Quality: Oversee daily operations, including resolving Jira tickets within SLA, maintaining accurate store data, and handling promotional requests and agreements.
About You:
- Experience: Bachelor’s degree with proven experience in Account Management, Key Account Sales, or Business Development (preferably from Fintech, E-commerce, or Retail).
- Data-Driven Mindset: Comfortable working with numbers, dashboards, and sales data to find growth opportunities.
- Great Communicator & Negotiator: Excellent written and verbal communication skills for pitching campaigns, negotiating deals, and building long term trust.
- Problem Solver: Proactive, structured, and adaptable in handling fast-paced merchant needs and internal operational tickets.
- Tool Proficiency: Experience using MS Excel/ PowerPoint, CRM systems, analytics platforms, and ticket management tools like Jira.
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