Sales Engineer
invgate Open · verified Oct 22, 2026 At a glance
Mid-level Solutions & Sales Engineering role at invgate. Mexico City.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Show prospects and clients how ITSM and ITAM solutions work through demos, proofs of concept and production implementations
- Check that proposed solutions are technically sound and workable within project plans
- Back Sales Representatives through information requests, proposals, contract discussions and deal close
- Create setup guidance that makes configuration easier, including implementation best practices
- Connect customers with R&D to resolve complex product, technical or implementation problems
What you bring
- You hold an engineering or computer science degree, or are currently working toward one
- You have prior software implementation experience, especially with ITSM or ITIL
- You can work in both English and Spanish
Who this fits
This customer-facing role suits someone who enjoys working directly with clients and brings analytical thinking, clear communication, negotiation skills and empathy. The position is hybrid, with office attendance three times a week in Cuauhtémoc, Mexico City.
From the employer
InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
To support our continuous growth we are looking for a bilingual Sales Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.
Responsibilities:
- Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.
- Validating the solutions offered to prospects, from both a technical and project planning point of view.
- Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.
- Generating documents to make configuration easier including tips around implementation best practices.
- Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.
Qualifications
Do not hesitate in applying if you:
- Think analytically
- Hold or are working towards a degree in Engineering or Computer Science
- Have strong communication and negotiation skills
- Enjoy working with clients, have good energy, and are empathetic
- Have previous experience in software implementation, particularly ITSM or ITIL
- Are bilingual in English and Spanish
Having previous experience using InvGate products is a big plus!
We offer real opportunities for professional development, fully covered English classes, top-tier health insurance, Free bithday day and extended PTO.
Our office is located in Paseo de la Reforma, Cuauhtémoc, CDMX. This position will be Hybrid, requiring office attendance only 3 times a week.
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