Sales Development Representative
EPOS Open · verified Sep 29, 2026 At a glance
Entry-level Sales Development role at EPOS. Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Be the first contact for prospective clients, responding to inquiries and providing customer support
- Arrange meetings between prospective clients and the sales team, keeping appointments coordinated
- Find potential leads and help move sales development work forward
- Keep client details current in the system and work with other teams to support merchant satisfaction
What you bring
- At least two years in sales support, customer service, merchant support, telemarketing, or account management
- You have handled initial client contact and can build rapport through clear communication
- You can assist clients by phone, messaging platforms, and email, and resolve merchant questions or operational issues
- You are proficient in English and eligible to work in Malaysia
Who this fits
This junior role suits someone with client-facing support experience who can manage inquiries, appointments, and accurate records. The position is onsite in Kuala Lumpur.
From the employer
About EPOS
Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.
With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.
Job Summary
We are looking for a Sales Development Representative to support our sales team and ensure seamless customer interactions.
In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.
This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.
Key Responsibilities
- Act as the primary point of contact for client inquiries and provide excellent customer service.
- Schedule and coordinate appointments between potential clients and the sales team.
- Identify potential leads and support overall sales development efforts.
- Maintain accurate and up-to-date client records in the system.
- Collaborate with cross-functional teams to ensure a customer-centric approach.
- Ensure high levels of client satisfaction and smooth operational support at all times.
Requirements
- 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
- Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
- Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
- Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
- Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
- Proficient in English.
- Eligible to work in Malaysia.
- Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
- The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.
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