Sales Development Representative
EPOS Open · verified Sep 22, 2026 At a glance
Entry-level Sales Development role at EPOS. Kuala Lumpur.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle prospective-client questions as their first contact and provide responsive customer service
- Arrange meetings between interested clients and the sales team
- Find potential leads and contribute to sales development activities
- Keep client information current and accurate in the company system
- Coordinate with other teams to support client satisfaction and smooth sales operations
What you bring
- Clear communication and people skills, with confidence using phone, messaging, and email
- Strong English ability; Mandarin helps when working with Chinese-speaking merchants
- Good organization and attention to detail while handling several tasks
- A self-directed attitude and willingness to learn
Who this fits
This junior role suits fresh graduates and people with sales support, customer service, or telemarketing experience. You will work onsite in Kuala Lumpur, Malaysia, and communicate directly with potential clients through phone, messaging platforms, and email.
From the employer
About EPOS
Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.
With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.
Job Summary
We are looking for a Sales Operations Specialist (also known as a Sales Development Representative) to support our sales team and ensure seamless customer interactions.
In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.
This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.
Key Responsibilities
- Act as the primary point of contact for client inquiries and provide excellent customer service.
- Schedule and coordinate appointments between potential clients and the sales team.
- Identify potential leads and support overall sales development efforts.
- Maintain accurate and up-to-date client records in the system.
- Collaborate with cross-functional teams to ensure a customer-centric approach.
- Ensure high levels of client satisfaction and smooth operational support at all times.
Requirements
- Fresh graduates are welcome to apply.
- Strong communication and interpersonal skills.
- Proficient in English; ability to communicate in Mandarin is an advantage to liaise with Chinese-speaking merchants.
- Comfortable speaking to clients via phone, messaging platforms, and email.
- Organized, detail-oriented, and able to manage multiple tasks effectively.
- Self-motivated with a positive attitude and willingness to learn.
- Prior experience in sales support, customer service, or telemarketing is a plus (not mandatory).
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