Sales Development Representative
EPOS Open · verified Sep 22, 2026 At a glance
Entry-level Sales Development role at EPOS. Kuala Lumpur · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle incoming client questions as their first contact and deliver helpful service
- Book and align meetings between prospective clients and sales representatives
- Spot promising prospects while contributing to broader sales development activity
- Keep client information complete and current in the relevant system
- Work with other teams to resolve issues and support a smooth merchant experience
What you bring
- At least two years in sales support, customer service, merchant support, telemarketing, or account management
- Strong communication skills for building rapport with merchants and other stakeholders
- Confidence handling clients by phone, messaging platforms, and email
- Proficiency in English and authorization to work in Malaysia
Who this fits
This role suits someone early in their sales career who is comfortable serving as a client-facing first contact and coordinating closely with other teams. You will work onsite in Kuala Lumpur, Malaysia. Mandarin communication skills and experience with POS solutions, merchant services, payments, or SMEs are advantages.
From the employer
About EPOS
Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.
With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.
Job Summary
We are looking for a Sales Development Representative to support our sales team and ensure seamless customer interactions.
In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.
This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.
Key Responsibilities
- Act as the primary point of contact for client inquiries and provide excellent customer service.
- Schedule and coordinate appointments between potential clients and the sales team.
- Identify potential leads and support overall sales development efforts.
- Maintain accurate and up-to-date client records in the system.
- Collaborate with cross-functional teams to ensure a customer-centric approach.
- Ensure high levels of client satisfaction and smooth operational support at all times.
Requirements
- 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
- Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
- Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
- Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
- Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
- Proficient in English.
- Eligible to work in Malaysia.
- Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
- The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.
Benefits
Not this one either?
Claude or ChatGPT reads the other 88,355 for you.
Get better matches →
