Project Partner Operations Lead
At a glance
Senior Channel & Partnerships role at EER Poland. Remote, Australia.
Pay not stated Operations Lead salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead complex cross-functional projects that launch services or improve processes while keeping delivery on track
- Manage strategic network partners, review KPI and SLA results, and push corrective improvements
- Coach Network Support Specialists and team leads through difficult issues and project work
- Analyze regional cost, failure, and capacity data, then turn findings into recommendations for management
- Coordinate escalations, training, crisis response, and process rollouts across partner and internal teams
What you bring
- A required bachelor's degree in engineering, logistics, supply chain, business administration, or a related discipline
- Fluent English at C1 or C2 level, with strong communication across clients and stakeholders
- Background managing partners, tracking performance, and improving operational processes
- Experience with logistics and supply chain work, including service and after-sales operations
- Proven delivery of complex projects while balancing competing priorities in a global matrix
Who this fits
This role suits a senior operator who can work independently, influence teams, mentor colleagues, and use data to improve partner performance. International travel is required as needed, and only candidates based in Czechia will be considered.
From the employer
The Project Partner Operations Lead plays a key role in driving operational excellence and network partner performance. Operating with greater autonomy, they manage complex projects to improve services and processes and take initiative. This role independently coordinates cross-functional teams on high-impact initiatives, mentors junior team members, and interfaces with global partners and clients to resolve issues and implement improvements. They analyze performance data to inform strategic decisions, lead training and process rollout efforts, and serve as a critical liaison between Network Support and Partner Management for escalations and enhancements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead major cross-functional operational projects, from planning through execution, to implement new services or improve existing processes – ensuring projects meet objectives and timelines.
Independently manage relationships with a portfolio of strategic network partners, monitoring their performance against KPIs/SLAs and engaging with them to drive improvements as needed.
Provide guidance and mentorship to Network Support Specialists and Lead team members, assisting them with complex issue resolution and developing their project management skills.
Analysis of complex operational data across regions (eg. cost trends, root causes of service failures, capacity utilization) to identify strategic improvement opportunities and present actionable recommendations to management.
Coordinate closely with Partner Managers and other departments (IT, Customer Support, Compliance, etc.) to address high-priority escalations or implement special initiatives, acting as the central point of contact.
Oversee the development and delivery of advanced training programs and updated documentation to ensure partners and internal teams can adopt process changes or new tools effectively.
Assist in departmental planning by identifying resource needs, process bottlenecks, and efficiency opportunities within Network Support and partner operations.
Take a proactive role in crisis management situations (eg major service disruptions) by organizing response efforts, communicating status updates, and working on mitigation strategies.
Drive continuous improvement by piloting new technologies or processes (eg a new audit tool, enhanced communication platform) and measuring their impact before broader rollout.
Represent the Network Support team in planning meetings or strategy sessions during the Operational
Process Assurance Manager or Partner Manager requires operational input, ensuring the team's
capabilities and needs are considered.
POSITION REQUIREMENTS:
Proven ability to lead complex projects and manage multiple priorities in a global matrix environment.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Demonstrated experience in partner relationship management, performance monitoring, and process improvement.
In-depth understanding of logistics and supply chain operations, including service and after-sales environments.
Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders across all levels.
Strategic mindset, adaptability, and commitment to operational excellence.
Flexibility to travel internationally as required.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's degree in engineering, Logistics, Supply Chain, Business Administration or related field (required).
English proficiency at C1/C2 level (fluent, required).
Strong communication and interpersonal skills; able to build trust and credibility with clients.
Strategic mindset with the ability to identify client needs and connect them with relevant solutions.
Detail-oriented, analytical, and proactive in managing multiple priorities.
Only Czech - based candidates will be considered for this role.
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
