Specialist, Account Management
At a glance
Mid-level Account Management role at Delivery Hero. Dhaka · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of partner accounts, growing revenue while providing operational support when needed
- Use outbound phone selling to drive calls, sales, and daily productivity against expected targets
- Track account metrics and keep partner activity aligned with Foodpanda’s operating standards
- Complete accurate documentation, partner approvals, and system processing requirements
- Handle objections, create urgency, and solve partner issues in line with available company offers
What you bring
- Two to three years in a client management position with evidence of meeting commercial targets
- Comfort spending extended periods making outbound telesales calls through digital communication tools
- Effective English communication, with Traditional Mandarin or Cantonese as an added advantage
- Confidence using online business tools such as Google applications; Salesforce experience is a plus
- A data-aware, sales-focused approach with consultative selling and relationship-building ability
Who this fits
You’ll suit a target-driven account management role that combines partner growth, outbound telesales, operational accuracy, and frequent process changes. The position is based onsite in Dhaka and is fully telesales-focused. It fits someone resilient, adaptable, comfortable with accountability, and willing to learn as an individual team contributor.
From the employer
Specialist, Account Management – Future Talent Pipeline (Bangladesh) - We’re proactively pipelining high-performing talent for upcoming roles. Shortlisted candidates would be prioritized as opportunities arise.
Are you a fit?
Proven Track Record: Experience in Account Mangement with a history of hitting commercial targets.
Environment: You thrive in fast-paced, high-accountability settings.
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
WHAT YOU WILL OWN
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin or Cantonese
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.
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