Account Management Specialist
Memphis Full-time Mid-level Account Management
At a glance
Mid-level Account Management role at Hdat. Memphis · full-time · no salary stated · we estimate $88,625–$150,000 across the United States.
Estimated pay
Hdat has not published a salary for this role. The figure below is our estimate, not theirs.
$88,625 – $150,000
What the middle half of mid-level account management roles in the United States paid, among postings that did state a salary.
Worked out from 1,291 postings that stated pay, median $115,000. Last updated Nov 7, 2026.
RoleAccount Management
SeniorityMid-level
LocationMemphis
EmploymentFull-time
PostedNov 6, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Resolve account issues quickly, propose solutions and keep customer relationships active
- Review accessorial charges for billing, support collections and work with account managers to limit disputes
- Track order acceptance, maintenance and accessorial activity through email, phone and transportation systems
- Use account metrics to suggest transportation options and balance customer cost, margin and on-time performance
- Coordinate with operations on load exceptions, asset pools and individual shipment problems
What you bring
- You communicate effectively in writing and conversation, with strong attention to detail and organization
- You focus on customer needs and can use Microsoft Office, especially Outlook, Excel and Word
- You can cover weekend shifts when your rotation is scheduled
Who this fits
This role suits someone focused on customer accounts, shipment issues and coordination with account managers and operations. Weekend rotation is part of the schedule when assigned.
From the employer
Essential Job Functions:
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Requirements:
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
Account Management work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Account Management
Find me workBy the team behind growthroles.