Account Management Specialist
Memphis Full-time Mid-level Account Management
At a glance
Mid-level Account Management role at Hdat. Memphis · full-time.
Pay not stated
RoleAccount Management
SeniorityMid-level
LocationMemphis
EmploymentFull-time
PostedJan 9, 2026 · 8mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Build responsive relationships with assigned accounts by resolving concerns quickly and proposing practical solutions
- Review accessorial charges, apply company procedures, support collections, and help reduce billing disputes
- Track order acceptance, order updates, and accessorial activity through email, phone, and Hub Group systems
- Use account metrics to suggest transportation options while protecting margin, network efficiency, and on-time performance
- Coordinate with shippers, consignees, and operations on exceptions, single-load issues, and container pool management
What you bring
- A business, logistics, supply chain, or management degree is preferred
- Transportation-industry experience and familiarity with EDI, web tender portals, fax, or similar electronic channels are preferred
- You can work confidently in Outlook, Excel, and Word
- You communicate effectively in writing and conversation, with strong organization, accuracy, and customer focus
- You can cover weekend rotations when scheduled
Who this fits
You’ll suit a customer-focused account management role that combines transportation problem-solving, billing follow-through, operational coordination, and cost control. The position is based in Memphis and includes weekend rotation when scheduled.
From the employer
Essential Job Functions:
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Requirements:
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
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