Account Manager II - Commercial Lines
At a glance
Mid-level Account Management role at Hubinternational. Memphis · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned accounts day to day, protecting client satisfaction and retention
- Review coverage, contracts, and agreements to identify compliance issues and insurance gaps
- Recommend coverage, bind policies, and deliver renewals accurately and on schedule
- Negotiate pricing and policy terms with carriers while resolving client service issues
- Guide junior account staff, support Producers, and maintain proposals, schedules, and accounting records
What you bring
- At least three years of direct account management or five years in insurance
- A high school diploma or equivalent, plus an active license for required lines and states
- Strong customer service, analysis, problem solving, and conflict resolution abilities
- Working proficiency with Microsoft Office and automated agency management systems
Who this fits
You’ll suit a licensed insurance account manager who can assess coverage, negotiate with carriers, and handle client relationships independently. The role also fits someone ready to mentor Account Manager I staff and direct assistants. It is a hybrid, full-time position in Memphis, with negligible travel.
From the employer
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement. The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers. The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establish and build customer and carrier relationships
Review contracts and agreements for insurance coverage compliance and addresses coverage issues
Provides support in identifying client insurance needs, gaps in coverage and loss exposure
Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
Critically analyze and compare insurance plans to determine suitability
Negotiates terms, pricing, and conditions with carriers
Prepare and maintain accurate summaries of insurance, schedules, and proposals
Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
Collaborate with Producers in policy review and delivery, meets with clients occasionally and identify ways to improve client service
Contacts clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history
REQUIREMENTS:
3-5 years of direct AM experience OR 5-7 years of insurance experience.
Excellent customer service, analytical, problem solving and conflict resolution skills
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Supervisory, project leader, mentor or team leader experience preferred
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS
High School Diploma or equivalent required; College degree preferred
Currently licensed in good standing in required lines and states with all necessary CE credits
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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