Specialist, Partner Success
JPN Yokohama MM Park Building 11th Flr Full-time Mid-level Channel & Partnerships
At a glance
Mid-level Channel & Partnerships role at Cnx. JPN Yokohama MM Park Building 11th Flr · full-time.
Pay not stated
RoleChannel & Partnerships
SeniorityMid-level
LocationJPN Yokohama MM Park Building 11th Flr
EmploymentFull-time
PostedJul 29, 2025 · 14mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Support sales through assigned channel partners and grow revenue while retaining customers in your territory or account
- Review partner health and sales results regularly, using customer signals to flag accounts at risk
- Lead partner calls on best practices, channel programs and growth opportunities, and resolve escalations with clear updates
- Train the sales team on product value and share insights that improve the selling process
- Handle daily customer calls and emails, maintain accurate CRM records, and provide regular sales forecasts
What you bring
- Fluent working ability in both English and Japanese is required
- You can manage channel partner relationships and help a sales team generate business through those partners
Who this fits
This mid-level role suits someone who can balance partner relationships, customer retention and sales support. The position is based at the Yokohama office in Japan, and English and Japanese are required.
From the employer
Job Title:
Specialist, Partner SuccessJob Description
The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
JPN Yokohama MM Park Building 11th Flr, 3-6-3 Minatomirai, Nishi-kuLanguage Requirements:
English (Required), Japanese (Required)Time Type:
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