Director of Partner Success - AMER

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Anaplan is scaling quickly, and we are expanding our Partner Ecosystem team to put additional focus on the overall success of our consulting and technology partners. Anaplan is seeking a Director, Partner Success - AMER to join our Channels & Alliances team, reporting to the VP, Global Partner Growth at Anaplan. Anaplan Partner Success team is on a mission to enable Partners on Anaplan Apps, platform & decision excellence framework to accelerate business success and outcomes.

This is a player-coach role. As a leader and coach of the regional Partner Success team, you will play a pivotal role in building, enabling and scaling the partner ecosystem and the reagional Partner Success Team. As a Partner Success Manager you will also be responsible for partner enablement for a specific territory. This is a role that will collaborate across PS, CS, products, Apps CoEs, marketing, alliances and sales to ensure partners are equipped with the tools, resources, and strategies to successfully market, sell, and implement our Apps-led strategy. This role is key to accelerating our growth and scaling our business through our partner network. The Partner Success team is seen as a strategic driver for increasing Partner adoption and success.

Your Impact and Role

• Partner Enablement Execution: Lead the execution of a comprehensive partner enablement strategy that aligns with Anaplan’s growth objectives and partner needs. This strategy includes the entire SIs, ISVs, and Cloud partner ecosystem.
• Partner-led Delivery Excellence Execution: Lead and improve the partner delivery excellence program to ensure high-quality partner-led implementations and best practices, helping Anaplan customers get the most value from Anaplan Apps and Platform.
• Manage and lead a team of Partner Success specialists: Lead, mentor, and empower a professional team focusing on their career growth and develop a strong workforce that contributes to the winning culture and core values of Anaplan.
• Joint Operating Model: Partner closely with Sales, Marketing, Product, Apps CoEs, PS, CS, Lauch and other internal teams to define and execute a joint operating model for the success of the success programs that lead to accelerated GTM outcomes. Design innovative delivery mechanisms in collaboration with PS to ensure effective knowledge transfer and skill development.
• Outcome Based Enablement: Develop and track key performance indicators to measure the impact of enablement programs, assess partner readiness, and identify opportunities for continuous optimization.
• You’ll interact with senior leadership internally and externally and play an important role in overall partner advocacy.

Your qualifications, your influence

• A proven track record of building & scaling enablement programs in a high growth, mid stage Enterprise SaaS company.
• Experience in managing implementation projects, mitigating projects risks and co-ordinating with internal stakeholders to help partners deliver customer value.
• 20+ years of experience in high growth SaaS companies, leading teams focused on enabling partners across go-to-market and application/solution development
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of partner & customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes
• You are a visionary in service with a passion for creating partner value and the ability to lead transformational change
• 5+ years of management experience. 7+ years industry experience in partner management, solution engineering, delivery consulting, product management type roles
• Prior experience in a sales-driven organization working with large GSI’s, technology partners and delivering to Fortune 500 clients; Prior experience scaling a consulting and tech partner program, with clear increase in revenue and retention is a plus
• History of motivating partners at scale, while identifying and developing the right partners for strategic relationships
• Expert in driving solution discussions with partners on data, AI and ML with expertise in predictive, generative and agentic AI technologies.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.  

Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.