Director, Channel Partnerships

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

ABOUT THE ROLE:

Aircall is seeking a Director of Channel Partnerships, Americas to define and lead the regional channel strategy, with a dual mandate: deepening our presence within the CRM Solutions Partner landscape (e.g., Salesforce, HubSpot, and similar platforms) while spearheading a diversification strategy to expand into new partner types beyond our current ecosystem. This is a high-visibility, strategic leadership role reporting into the GM of Americas, responsible for shaping how Aircall grows and scales through partners across the region.

KEY RESPONSIBILITIES:

• Partner program ownership: own the overall partner program strategy across Solutions Partners (Starter, Bronze, Silver, Gold), TSD, IT Consultancies/MSPs, driving partner-sourced pipeline & revenue
• Design and execute a diversification strategy to identify, evaluate, and onboard new partner types (e.g., resellers, MSP’s, verticalized tech partners, Ecommerce, PE/VC) to expand Aircall's addressable market
• Recruit, enable, and develop a high-performing team
• Build and execute joint GTM plans with strategic partners to drive qualified pipeline, co-selling motions, and closed revenue
• Define and own the key metrics that matter: partner-sourced pipeline, partner service-attached revenue, net new active partners, referrals per partner, and % of AEs/AM’s actively using the partner program
• Cross-functional alignment: partner closely with Sales, Marketing, Product, AM, and RevOps to ensure the partner ecosystem is tightly integrated with company GTM priorities and sales motions
• Represent Aircall at the executive level with strategic partners and build the relationships that give us a durable competitive advantage
• Represent Aircall externally at partner events, conferences, and strategic partner meetings

MINIMUM QUALIFICATIONS:

• 7+ years in Channel Partnerships
• Direct experience building or scaling a partner program and strategy with a proven track record of meeting and exceeding partner-sourced revenue targets at scale
• Hands-on experience with Partnerstack, Crossbeam, & Salesforce
• Willingness to travel and build in-person relationships with strategic partners and their customers
• Strong sales management fundamentals: forecast discipline, pipeline rigor, deal coaching, and talent development

NICE TO HAVES:

• Existing network in platform ecosystems (Salesforce, HubSpot), IT Consultanties/MSP’s, PE/VC and/or TSD

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.