Senior Sales Engineer
Zeiss Group Open · verified Oct 21, 2026 At a glance
Senior Solutions & Sales Engineering role at Zeiss Group. Shanghai · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Build sales plans for systems and services in Mainland China with sales, service, SSC and HQ colleagues
- Work new systems, upgrades, relocations and service renewals with SSC and HQ to support order targets
- Coordinate installations, service delivery and parts with customers and internal teams, while tracking receivables
- Assess service-contract costs and propose improvements, then follow up on customer satisfaction and unresolved needs
- Develop customer relationships, surface new opportunities and share China market developments with HQ and global account teams
What you bring
- At least two years working in both multinational companies and the semiconductor industry
- Strong English reading, writing and speaking skills
- A bachelor's degree or higher; engineering, microelectronics or business administration is preferred
- You can analyze service costs and margins, communicate across teams and regions, and work well under pressure
Who this fits
This senior role suits someone who can develop customer accounts while coordinating sales and service work across local and HQ teams. It is based in Shanghai, China.
From the employer
Main Tasks
1. Sales management and business development
o Support the development and implementation of sales strategies for systems and services in Mainland China, in close alignment with the Sales Head, Service team, SSC team, and HQ.
o Drive sales activities together with SSC and HQ teams, including new system opportunities, upgrades, relocations, service contract renewals, and billable service cases, to achieve the annual order intake target.
o Coordinate with customers and internal stakeholders to support system installation, service delivery, and parts business, contributing to the annual revenue target.
o Conduct cost analysis for service contracts, identify improvement opportunities, and develop corresponding business proposals.
o Follow up on accounts receivable and support the achievement of cashflow targets.
o Maintain industry networks, identify and develop new customer opportunities, engage customers at an early stage, and support their success with ZEISS solutions.
2. Account/customer management
o Establish and maintain strong customer relationships and build long-term partnerships between ZEISS and customers as a trusted solution provider.
o Continuously monitor customer satisfaction, proactively identify improvement areas, and follow up on key customer topics in a timely and structured manner.
o Provide timely updates to HQ on China market trends, customer developments, and key business requirements.
o Identify gaps between customer requirements and ZEISS deliverables, and collaborate with local and HQ teams to prioritize topics and close gaps effectively.
o For global accounts, closely collaborate with Global Account Managers to ensure alignment and consistent deliverables across regions.
3. Leadership and culture
o Act in accordance with ZEISS culture, values, and compliance requirements.
o Act as walk-the-talk, be a role-model to carry out strong one ZEISS one team spirit
o Collaborate across SBUs, regions, and functions to maximize ZEISS value for customers.
Requirements
Education background
1. Bachelor’s degree and above, majored in engineering, microelectronics, or business admin-istration is preferred.
Experience
2. Minimum 2 years experience in MNC and Semiconductor industry
3. Good manner of English in reading, writing and speaking
4. Experience of working with multiple culture stakeholders, and / or managing multiple type/style of customers would be a plus.
Other skills
5. Good inter-personal skill, can act as a leader as well as a good team player depends on cir-cumstances.
6. With good attention to details, familiar with cost / margin analysis.
7. Working under pressure, strong stress tolerance.
8. Excellent communication skills cross functions and regions
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