Account Manager

ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.

We’re looking for an Account Manager to join us at ZEISS Vision Care in Stockholm. This is a home-based role with daily travel within the assigned district and regular travel to team meetings and other customer and company events.

Your Role

As an Account Manager, you will be responsible for driving sales growth across your assigned district by acquiring new customers and expanding business with existing customers. You will build strong, long-term customer relationships and provide exceptional service and support through customer visits, training, consulting and solution-oriented selling.

By understanding your customers’ workflows, challenges and business goals, you will position ZEISS solutions effectively, identify opportunities for growth and contribute to customer satisfaction, loyalty and the continued success of ZEISS in the market.

The role of Account Manager will involve:

• Meet or exceed sales targets and KPIs defined by ZEISS and contribute to overall business growth.
• Proactively identify, target and convert potential new accounts within the assigned territory, including prospecting, pitching and closing opportunities.
• Develop and execute strategies to increase penetration and sales within existing customer accounts.
• Build and maintain strong, long-term customer relationships, acting as the primary point of contact for business, marketing and other customer needs.
• Apply solution-oriented selling by analysing customer workflows, challenges and goals and translating these into tailored ZEISS solutions and value propositions.
• Develop strategic account plans and identify opportunities to expand existing customer relationships.
• Deliver tailored presentations, demonstrations and training based on customer needs, including lenses, instruments, optical knowledge, ordering systems, business and marketing.
• Coordinate with marketing, customer service, product and other supporting teams to ensure a seamless customer experience and effective delivery of customer solutions.
• Provide hands-on support with instruments, software updates and other customer requirements when needed.
• Represent ZEISS at trade shows, training sessions and other relevant events.
• Follow up on business activities affecting the customer base and ensure customers receive appropriate support and communication.
• Plan and execute customer and prospect visits in line with the current sales framework and sales strategy.
• Maintain accurate customer data, opportunity pipelines and activity records in the CRM system, including pre-visit and post-visit reporting.

Your Experience

• Bachelor’s degree in Optometry or a closely related field is required.
• Minimum 3 years of experience in a client-facing role, preferably as an Account Manager, Key Account Manager or similar.
• Proven track record of managing and growing customer accounts in a B2B environment.
• Demonstrated success in identifying, targeting and winning new customers through prospecting, pitching and closing sales.
• Experience working with sales pipelines, CRM systems and account-planning tools.
• Demonstrated ability to build strong client relationships and translate customer and business needs into actionable plans.
• Experience coordinating cross-functional teams to deliver against customer expectations and commercial goals.
• Strong understanding of account management, customer success and sales processes.
• Strong solution-selling, negotiation, presentation and problem-solving skills.
• Commercial mindset with a focus on both customer satisfaction and revenue growth.
• Ability to manage multiple accounts, projects and deadlines simultaneously.
• Understanding of budgeting, forecasting and performance-tracking metrics.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office, together with basic IT skills and familiarity with common office software.
• Fluency in Swedish, Danish, Finnish or Norwegian and English, both written and spoken, is required.
• A valid driver’s licence is required.

It would be desirable if you had:

• Previous experience in the optical industry.
• Knowledge of the optical market, products, technologies and customer workflows.
• Experience delivering customer training, business consulting or supporting customers with instruments and software.

Your Benefits

If you join ZEISS, you will have access to a range of benefits, including:

• The opportunity to work with innovative technologies and solutions in the optics and optoelectronics industry.
• A home-based working environment with autonomy to plan customer activities across your assigned district.
• A collaborative and international working environment with regular interaction across functions and markets.

Your ZEISS Recruiting Team:

Abbie Walters