Customer Success Manager
Weir Open · verified Oct 22, 2026 At a glance
Manager-level Customer Success role at Weir. Johannesburg · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of mining customers toward measurable value from their software
- Build lasting relationships with key customer stakeholders and support retention and growth
- Bring customer feedback to product teams to help shape future direction
- Coordinate with global colleagues to improve customers’ experience, and mentor Customer Success Specialists
What you bring
- A tertiary qualification in Earth Sciences, mining, engineering or a related discipline
- Experience in exploration, geology, mining or mining technology, plus a record managing strategic customer accounts
- Commercial judgment focused on customer value, retention and growth, with confidence influencing senior stakeholders
- Familiarity with Micromine products or comparable mining technology
Who this fits
This role suits someone who combines mining-sector experience with commercial judgment and strategic customer relationship skills. You’ll work in a hybrid arrangement in Johannesburg and mentor Customer Success Specialists.
From the employer
Division: Software Solutions
Role: Customer Success Manager
Location: Johannesburg, South Africa
Work Arrangement: Hybrid
Job Summary
Drive customer value and long-term partnerships across leading mining organisations while shaping adoption, retention, and growth outcomes for industry-leading technology solutions.
Key Selling Points
- Own strategic relationships with leading mining companies
- Influence customer outcomes across global technology solutions
- Hybrid role with strong career growth and leadership exposure
About Us
We are the world's leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine.
Our solutions help mining companies explore, design, plan and operate more effectively through industry-leading software, AI, machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimisation, we help customers improve productivity, efficiency and sustainability across the mining value chain.
Backed by Weir's global reach and resources, we combine deep mining expertise with a strong innovation roadmap, delivering trusted technology solutions used by mining operations around the world.
The Opportunity
Join Micromine in Johannesburg as a Customer Success Manager and become a trusted partner to some of the mining industry's most important customers. You'll play a key role in helping customers realise measurable value from our software solutions while influencing retention, growth, and long-term success. This is an opportunity to combine mining expertise, commercial acumen, and relationship leadership in a highly visible role with global impact.
The Impact you'll have
- Shape customer outcomes and influence strategic business success.
- Build trusted partnerships with key mining industry stakeholders.
- Drive greater value realisation across a diverse customer portfolio.
- Influence product direction through meaningful customer insights.
- Collaborate with global teams to deliver exceptional customer experiences.
- Mentor Customer Success Specialists and elevate capability across the function.
What you need to succeed
- Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline.
- Experience within exploration, geology, mining, or mining technology environments.
- Proven success managing strategic customer relationships or portfolios.
- Strong commercial mindset with retention, growth, and value-focused thinking.
- Ability to influence senior stakeholders and navigate complex discussions.
- Knowledge of Micromine products or comparable mining technology solutions.
What you can expect from us
- Competitive remuneration
- Hybrid working model
- Career development within a growing global organisation
- 12 weeks paid parental leave (primary and secondary carers)
- Health and wellbeing support, including EAP
Apply Now
Are you ready to become the strategic partner customers rely on to unlock greater value from their technology investments? Join Micromine and help shape customer success, retention, and growth outcomes across some of the world's most innovative mining operations.
To learn more, visit our website at www.micromine.com or LinkedIn Page.
Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.
#micromine
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