Training & Onboarding Specialist
At a glance
Mid-level Customer Success role at Hire Hangar. Remote, South Africa · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run onboarding programs and client training for enterprise marketing teams using workflow automation
- Lead workshops and cohorts that help customers become capable with marketing workflows
- Turn technical concepts into practical instructions that marketing users can apply
- Create enablement playbooks that support repeatable, lasting product adoption
- Help clients with CRM workflows, campaign automation, and reporting through HubSpot or similar platforms
What you bring
- At least two years in marketing operations, onboarding, or enablement, preferably within SaaS or agency work
- Hands-on ability with HubSpot or another CRM and automation platform
- SQL and Python proficiency is required for this role
- Strong communication skills plus experience delivering customer-facing training or workshops
- Working knowledge of SEO and content marketing
Who this fits
You’ll suit this role if you enjoy teaching marketing teams how to use new tools and can work directly with enterprise clients. The position is remote from Johannesburg and follows US time zones. It is a contractor role, and the application requires a recorded video as the first interview step.
From the employer
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Training & Onboarding Specialist
Location: Remote
Time Zone: US Time Zone
About the Role
We’re hiring a Training & Onboarding Specialist to help marketing teams learn and adopt a modern workflow automation platform. In this role, you’ll guide customers from their first login to becoming confident users. You’ll run onboarding programs, lead client training sessions, and create resources that make adoption simple and repeatable.
This role is ideal for someone who has worked in marketing operations or customer success, is comfortable with SQL and Python, and enjoys teaching others how to use new tools.
Key Responsibilities
Deliver customer onboarding and training programs for enterprise clients.
Lead workshops and cohorts that help teams master workflows.
Translate technical concepts into clear, practical guidance for marketing users.
Build and refine enablement playbooks to ensure long-term adoption.
Support clients with CRM workflows, campaign automation, and reporting (HubSpot or similar).
Requirements
2+ years in marketing operations, onboarding, or enablement, ideally in SaaS or agency environments.
Strong hands-on experience with HubSpot or other CRM/automation platforms.
Proficiency in SQL and Python (required).
Strong communication skills and experience running client-facing training or workshops.
Understanding of SEO and content marketing.
Passion for teaching, enabling, and helping clients succeed.
Why You’ll Love This Role
Work directly with enterprise marketing teams at top global companies.
Grow your expertise in workflow automation and AI-driven tools.
Be part of a fast-growing tech company with exciting opportunities ahead.
Play a key role in helping modern marketing teams adopt cutting-edge technology.
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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