Customer Success Specialist
At a glance
Mid-level Customer Success role at Hire Hangar. Remote, South Africa · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new clients through kickoff conversations, onboarding steps, and milestone setting
- Keep delivery moving by coordinating timelines and automating tasks in Zapier or Make
- Act as the primary contact for clear, proactive client and internal communication
- Resolve problems quickly while maintaining smooth project delivery and supporting renewals
What you bring
- Previous experience overseeing client relationships from ongoing communication through delivery
- Practical automation experience with Zapier or Make, which is required for this role
- Strong communication skills and confidence running client calls through Zoom
- Comfort managing schedules, workflows, and customer relationship management systems
Who this fits
This role suits an organized, proactive customer success professional who can lead client calls and keep several workflows moving. You’ll work remotely on U.S. Eastern Time hours as a contractor. Completing the application fully, including a recorded video, is required for consideration.
From the employer
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)
About the Role
In this role, you’ll lead client relationships from onboarding through renewal.
You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
What You’ll Do
Onboard new clients with structured kickoff calls and milestone planning
Manage timelines and automate task flows using tools like Zapier or Make
Communicate clearly and proactively with clients and internal teams
Troubleshoot issues quickly and keep delivery running smoothly
Support renewals by consistently delivering a strong client experience
What You Bring
Experience managing client relationships
Hands-on experience with automation tools (Zapier or Make is a must)
Strong communication skills and confidence leading calls over Zoom
Comfortable managing timelines, workflows, and CRM systems
Calm, proactive, and highly organized
Bonus: familiarity with B2B environment
Why This Role Is Unique
You’ll shape the customer success function at a high-growth studio
You’ll work at the intersection of content, tech, and strategy
You’ll help turn creative ideas into scalable systems that clients love
Please NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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