Senior Service Account Manager – Distribution (UK)
At a glance
Senior Account Management role at Vanderlande. Birmingham · full-time · no salary stated · we estimate £74,357–£93,750 across the United Kingdom.
Vanderlande has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Grow service sales across UK Parcel customers and sites, developing opportunities with both current and new accounts
- Set lifecycle plans, renew major service contracts, and shape upgrades for existing installations
- Build service offers for new sites, covering on-site or remote support, and take each sale through to completion
- Work with the Service Manager on contract terms and keep bid work aligned with customer needs
- Maintain customer contact through meetings and site visits, while guiding cross-functional teams toward delivery
What you bring
- A degree in business, engineering, logistics or a comparable qualification
- A proven track record in service sales or aftersales, ideally in logistics or technical services
- Strong customer rapport, communication and stakeholder skills, paired with a hands-on, results-driven approach
- A proactive problem-solver who works well with teams and is motivated to win
Who this fits
This senior role suits someone who can grow service accounts and lead sales opportunities, with a stated path toward Sales Management. You can be based in Birmingham or London Heathrow, with a hybrid arrangement. The work focuses on UK Parcel customers and includes customer meetings and site visits.
From the employer
Job Title
Senior Service Account Manager – Distribution (UK)Job Description
Reporting to: Executive Commercial Director
Location: Birmingham or London Heathrow (Hybrid)
Contract Type: Permanent
Introduction To Role
As a Service Account Manager for our Parcel customers , you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.
Role Responsibilities
As collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. In short, if you are a self-motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you.
Your responsibilities and activities will be:
- Represent the customer internally with a strong customer-first mindset
- Develop and grow the UK Parcel service pipeline across existing and new sites
- Define life cycle strategies and manage large service contract renewals
- Drive upgrades and enhancements for existing installations
- Design service concepts for new sites (site-based or remote support)
- Identify and share sales leads from customer interactions
- Lead upgrade and enhancement opportunities and own the full service sales cycle
- Collaborate with the UK Parcel Service Manager on contract negotiations
- Manage bid processes and align with customer expectations
- Maintain proactive customer relationships through meetings and site visits
- Lead and motivate cross-functional teams to ensure successful outcomes
- Continuously seek improvement opportunities for internal teams and customers
Role Qualification and Skills
- Degree in Business Administration, Engineering, Logistics, or a comparable qualification
- Proven Years of experience in service sales/aftersales, ideally in logistics or technical services
- Strong team player with the ability to build excellent rapport with customers
- Excellent social, communication, and stakeholder management skills
- Driven to win, results-oriented, and hands-on in approach
- Strong problem-solving abilities and proactive mindset
- Previous experience in Service Account Management is a plus
- Preferred knowledge of the UK Parcel market and customer operations
What we offer
- 28 days annual leave (excluding public holidays)
- Bupa Medical Cover
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Pension with Aviva
- Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.
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