Regional Account Manager
At a glance
Manager-level Account Management role at KONE. Birmingham · full-time · no salary stated · we estimate £42,796–£85,550 across the United Kingdom.
KONE has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build sales opportunities across your accounts with account teams, sharing customer contacts and insight to help colleagues win work
- Shape proposals around customer needs, explaining the value and benefits of KONE solutions
- Own customer contract portfolios and national or framework agreements, while improving account profitability against account plans
- Find new business, protect and expand existing accounts, and negotiate renewals and contracts
- Work with service teams to coordinate completed service work across weekly, monthly and annual cycles
What you bring
- You have account management experience and a record of developing existing customer relationships
- You can handle customer presentations, negotiations, tenders and deal closing, with working knowledge of contract and financial terms
- You communicate well in written and spoken English and can tailor the value of a solution to different customer needs
- You are proficient with Microsoft Office and CRM systems
Who this fits
This role suits an account manager who can build customer relationships, grow established accounts and collaborate across sales and service teams. The customer patch covers East Anglia, the Midlands, Manchester and Liverpool, with two days of weekly travel expected for customer meetings.
From the employer
Purpose
The Regional Account Manager is responsible in developing mutually beneficial relationships between KONE and customers which are strategic or nationally / locally important and in which also maximises KONE’s current and future share of our customer’s lift business by identifying solutions and developing processes that add value to both KONE and the customer.
This role will cover customers in East Anglia, Midlands, Manchester & Liverpool. (2 days a week travel will be expected for customer meetings).
Key Responsibilities:
- Creating and managing sales opportunities in your customer base with the account teams.
- Sharing customer knowledge and contacts to support other account team members to win business.
- Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
- Accountable for national or frame agreements and managing the customer’s contract portfolio.
- Developing the profitability of the customers’ business with KONE according to the account plan.
- Developing market intelligence and customer insight to develop credibility and a competitive advantage.
- Canvassing new business whilst ensuring you retain and grow existing accounts.
- Negotiating and re-new contracts.
- Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.
Skills and experience required:
- Experience in Account Management is essential.
- A Sales background is desirable.
- Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
- Good influencing skills.
- Experience in maintaining and developing existing customer accounts.
- Ability to communicate features advantages, benefits, and value to different customers’ needs.
- Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery.
- Aptitude in networking and building relationships.
- Adaptability and strong problem-solving skills.
- Effective communication skills together with good written and spoken English.
- Preference for Salesforce, SAP knowledge is desirable.
- Proficiency with Microsoft Office and CRM systems.
What KONE can offer:
We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Quarterly Commission, EV Car, Private Medical Insurance, Dental Plan, Gymflexi Membership, Life Assurance, PDI, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalator industry, Kone Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Flexible Working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
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