AVP, Change and Adoption Specialist, Innovation Group

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Role Purpose

Supports the Change & Adoption Lead in designing, executing, and monitoring change interventions at programme and domain level, ensuring consistent and high-quality delivery of T&C plans across initiatives.

Key Responsibilities

• Execute domain-level T&C plans aligned to delivery milestones, including communications, training, readiness, reinforcement and resistance management activities.
• Conduct stakeholder mapping, persona segmentation and change impact analysis to identify impacted groups, likely adoption barriers and required interventions.
• Drive readiness tracking and adoption reporting, including utilisation, proficiency, issue closure and post-go-live reinforcement indicators.
• Support change interventions, engagement sessions, sponsor updates and people-manager enablement activities.
• Develop and maintain core change artefacts, including communication packs, training inputs, readiness trackers, resistance logs and adoption dashboards.

Key Deliverables

• T&C execution plans with communications, training, readiness, reinforcement and resistance management actions
• Stakeholder maps, persona views and change impact assessments
• Readiness, adoption, utilisation and proficiency reports
• Change artefacts and materials, including communication packs, workshop materials, training inputs and manager enablement toolkits

Success Metrics

• Quality and timeliness of execution against agreed change, readiness and reinforcement plans
• Accuracy of insights and analysis across stakeholder impacts, readiness gaps, adoption risks and resistance themes
• Effectiveness of interventions, evidenced through improved readiness, issue closure, engagement quality and adoption movement
• Stakeholder and people-manager engagement levels, including participation in briefings, feedback loops and reinforcement activities

Candidate Profile

• Change, transformation, HR, communications or project execution specialist with typically 4–7 years of hands-on experience supporting programme delivery, stakeholder engagement, readiness tracking and adoption reporting.
• Practical exposure to structured change management activities, including impact assessment, stakeholder analysis, communications planning, training coordination, resistance tracking and reinforcement support.
• Comfortable working across business and technology teams, translating programme milestones into practical change activities, engagement materials and trackable execution plans.
• Bachelor’s degree in business, human resources, organisational psychology, communications, technology, project management or a related discipline.
• Strong analytical, coordination and documentation skills, with the ability to structure information clearly, maintain high-quality artefacts and surface risks, issues and adoption insights in a timely manner.

Good to Haves

• Certification or formal training in Prosci, ADKAR, change management, agile delivery, project management, design thinking, data analytics, communications or digital adoption.
• Experience creating stakeholder maps, change impact assessments, readiness trackers, resistance logs, adoption reports, workshop materials, communication packs or manager toolkits in a structured programme environment.
• Exposure to AI, GenAI, automation, HR transformation or technology adoption initiatives, particularly within financial services or another regulated industry.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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