AVP, Front Office Onboarding Specialist, Private Banking, Consumer Banking Group
At a glance
Mid-level Customer Success role at Dbs. Singapore - Central · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide each private-banking client from initial onboarding advice through account opening and KYC submission
- Review case profiles, gather corroborating information, and close clarification points with relationship managers and clients
- Coordinate decisions with Front Office, KYC, compliance, and other stakeholders when cases contain gaps
- Use onboarding data to monitor progress, efficiency, risk patterns, and recurring KYC issues
- Find onboarding bottlenecks and recommend changes that improve the process
What you bring
- A bachelor’s degree in finance, business, law, or a related discipline
- Seven to ten years handling KYC, AML, or client onboarding within private banking or financial services
- Working knowledge of FATCA, CRS, MAS guidance, and other relevant regulatory frameworks
- Strong analytical, problem-solving, communication, and stakeholder-collaboration skills
- Experience with KYC tools, databases, banking systems, Excel, and preferably Tableau
Who this fits
You’ll suit a detail-focused compliance professional who can assess risk, explain regulatory expectations, and work across Front Office and KYC teams. The role is based at DBS Asia Central and follows a regular full-time schedule. AML certification such as CAMS or the International Association Diploma in Anti Money Laundering would strengthen your fit.
From the employer
Responsibilities
1. KYC and Compliance:
• Facilitate the end-to-end client onboarding process, from prospect onboarding advisory to account opening
• Assess client / case profile and guide Front Office to obtain the required corroboration and information
• Partner RM in KYC write-up, identify areas of clarifications and ensure adequate follow-up with clients and closure prior to KYC submission
• Conduct joint discussions with Front Office and KYC team to facilitate case decisions
• Perform risk assessments
• Assist in documentation related reworks to facilitate the account opening process
• Assist in periodic reviews of client accounts to maintain ongoing compliance.
• Keep updated on KYC/AML regulations and ensure adherence to local and international laws.
2. Collaboration and Communication:
• Share best KYC practices through huddles with various market regions and teams to improve quality
• Improve collaboration between units to facilitate the account opening process
• Liaise with Front Office, compliance teams, and other stakeholders to resolve gaps or discrepancies.
• Provide advice and guidance to internal teams on regulatory requirements and best practices.
3. Data Management and Reporting:
• Analyse data to track progress and efficiency of onboarding progress, risk trends, and KYC issues
4. Process Improvement:
• Identify inefficiencies in the onboarding process and propose enhancements if any
Requirements
• Bachelor’s degree in Finance, Business, Law, or a related field
• At least 7-10 years of experience in KYC, AML and/or client onboarding in private banking or financial services.
• Strong knowledge of regulatory frameworks (e.g., FATCA, CRS, MAS guidelines).
• Certifications in AML such as Certified Anti Money Laundering Specialist (CAMS) or International Association Diploma in Anti Money Laundering would be an advantage.
• Detail-oriented with excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to collaborate effectively with Front Office and diverse stakeholders
• Familiarity with KYC software, databases, and banking systems. Proficient in Excel and Tableau preferred
Location:
DBS Asia CentralJob:
OperationsSchedule:
RegularEmployee Status:
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