Partner Success Manager (Midwest - Remote)
At a glance
Mid-level Channel & Partnerships role at Tutored by Teachers. Remote, United States · full-time · $90,000–$110,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide district and school partners through onboarding, with clear milestones, timelines, and expectations
- Manage your accounts through territory planning, renewals, account health, and expansion opportunities
- Use client feedback to deliver actionable insights to internal teams and senior leaders
- Lead renewal and upsell conversations while spotting accounts at risk of churning
- Coordinate across internal teams to resolve partner issues and provide a smooth client experience
What you bring
- At least three years in customer success or account management
- Experience with K-12 education or district and school leadership is preferred
- A record of improving retention, expansion, churn reduction, advocacy, and account lifetime value
- Strong organization, project management, prioritization, and client problem-solving skills
Who this fits
You’ll suit a customer-focused partner manager who can support Midwest districts remotely and build collaborative relationships across teams. The role is based in the Midwest and requires travel for up to forty percent of the work week. You’ll work on renewals, expansion, onboarding, and churn prevention while supporting the stated mission around opportunity and inclusion.
From the employer
About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the Midwest to support Midwest districts! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
- 3-5+ years experience in Customer Success or Account Management
- Experience in K-12 education, district and school leadership preferred
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following benefits:
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
The expected base salary range for this position is $90,000-$110,000.
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