Portuguese-Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Remote, Hungary.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support customers by phone and email, resolving service and technical questions while keeping them updated
- Troubleshoot problems and help engineers with installation or deployment work
- Follow support procedures, close straightforward cases efficiently, and send complex issues to Level 2
- Protect customer data and coordinate case work with customers, engineers, and internal teams
What you bring
- You communicate in English at B2 level and Portuguese at C1 level
- You approach customer issues with a service mindset and practical problem-solving ability
- You stay organized and handle details carefully
Who this fits
This role suits a Portuguese-speaking customer support specialist who can combine technical troubleshooting with clear customer communication. It is remote, but you must work from within Hungary. The position is mid-level.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements
What You Bring
- Strong communication skills in English (B2) and Portuguese (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Please note that although this is a remote position, the work must be performed within Hungary!
Benefits
Why Join Us?
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
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