Italian-Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Remote, Hungary.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer questions by phone and email, covering both service concerns and technical problems
- Diagnose issues and guide customers through clear fixes, including installation or deployment help for engineers
- Follow support processes, close straightforward cases efficiently, and pass harder problems to Level 2
- Protect customer data while coordinating case work with customers, engineers, and internal teams
What you bring
- You communicate strongly in English at B2 level and Italian at C1 level
- You bring customer-oriented judgment and the ability to solve problems methodically
- You stay organized and precise while managing support cases and technical details
Who this fits
This role suits a customer solutions specialist who enjoys phone and email support, technical troubleshooting, and working with engineers. It is remote, but you must perform the work from within Hungary. The role is based in Debrecen and is described as mid-level.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Please note that although this is a remote position, the work must be performed within Hungary!
Requirements
What You Bring
- Strong communication skills in English (B2) and Italian (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
Why Join Us?
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
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