French-Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Remote, Hungary · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer questions by phone and email, covering service and technical problems
- Diagnose issues and guide customers through clear fixes, including installation or deployment help for engineers
- Follow support processes, resolving cases efficiently and sending harder problems to Level 2
- Protect customer information while coordinating with customers, engineers, and internal teams
What you bring
- You communicate in English at B2 level and French at C1 level
- You bring customer-oriented judgment and the ability to solve problems
- You stay organized and detail-focused when managing support cases
Who this fits
This role suits a customer solutions specialist who enjoys technical troubleshooting and clear case communication. It is remote, but you must work from within Hungary. You will collaborate with customers, engineers, and internal teams while escalating complex issues when needed.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
Please note that although this is a remote position, the work must be performed within Hungary!
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements
What You Bring
- Strong communication skills in English (B2) and French (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
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