German Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Remote, Hungary · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support customers by phone and email, handling service questions and technical problems
- Troubleshoot issues and help engineers with installation or deployment tasks
- Follow support processes, resolving routine cases and sending complex problems to Level 2
- Keep customers updated while protecting data and working with engineers and internal teams
What you bring
- You communicate in English at B2 level and German at C1 level
- You bring customer-oriented judgment, practical problem solving, and careful organization
- You pay close attention to details while managing support cases
Who this fits
This role suits a mid-level customer solutions specialist who is comfortable combining customer communication with technical troubleshooting. It is fully remote, but you must work from within Hungary. German and English communication are central to the job.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
Please note that although this is a remote position, the work must be performed within Hungary!
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements
What You Bring
- Strong communication skills in English (B2) and German (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
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