English-Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Debrecen · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support customers by phone and email with service and technical questions
- Troubleshoot problems and help engineers with installation or deployment tasks
- Follow support procedures, resolving cases or sending complex issues to Level 2
- Protect customer data while coordinating with customers, engineers, and internal teams
What you bring
- C1-level English communication is required for customer support work
- You bring customer-oriented judgment and practical problem-solving ability
- Strong organization and careful attention to detail are required
Who this fits
This role suits a mid-level customer solutions specialist who is comfortable handling technical cases and working directly with customers. The job is onsite in Debrecen, Hungary and requires English communication at C1 level.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements
What You Bring
- Strong communication skills in English (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
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