Lead Sales Operations Coordinator / Quotes Representative
At a glance
Senior Revenue & Sales Operations role at Thermofisher. Marietta · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate quoting between sales teams, customers and internal groups to keep commercial processes moving
- Maintain product and customer records, update pricing, and keep information accurate across business systems
- Use operational data to spot trends, suggest measurable process changes and support improvement initiatives
- Partner with Sales, Pricing, Marketing and Customer Care, sharing insights and driving work that improves commercial effectiveness
What you bring
- A high school diploma is required; a bachelor's degree is preferred
- Preferred background includes at least one year in sales operations, customer service or a related business operations role
- Strong Excel skills for analyzing data, plus experience with CRM and ERP systems, especially Salesforce
- Experience applying AI or automation tools to make processes more efficient
Who this fits
This senior coordinator role suits someone who can manage detailed data work, prioritize competing tasks and resolve customer questions or escalations. You'll work a standard Monday-to-Friday schedule in an office-based hybrid role in Marietta.
From the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Lead Sales Operations Coordinator / Quotes Representative at Thermo Fisher Scientific, you'll contribute to operational excellence and enhance customer experience across our commercial teams. This position connects sales, customers, and internal departments, ensuring smooth coordination of sales processes, specifically quoting. You'll manage product and customer data, optimize processes, and provide essential support to drive business growth and customer satisfaction. Working with systems like Salesforce.com, Oracle CPQ and ERP platforms, you'll maintain data accuracy, handle pricing updates, and coordinate cross-functional activities to enable seamless product quoting. This role offers the opportunity to contribute to continuous improvement initiatives while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
- Minimum High School Diploma. Bachelor's Degree preferred
- 1- years of sales operations, customer service, or related business operations experience preferred
- Advanced proficiency in Microsoft Office suite, particularly Excel for data analysis
- Demonstrated expertise with CRM systems (especially Salesforce.com) and ERP platforms
- Experience using AI/Automation tools to improve processes and drive efficiency
- Experience using analytics and visualization tools (e.g., Power BI, Excel Pivot) to generate business insights.
- Strong analytical and problem-solving abilities with attention to detail
- Experience with workflow automation or low-code platforms (e.g., Power Automate, Salesforce Flow, Oracle CPQ automation) or demonstrated aptitude for learning automation technologies considered as a plus
- Ability to analyze operational data and recommend process improvements based on measurable outcomes.
- Project management and process improvement skills
- Clear written and verbal communication abilities
- Experience in cross-functional collaboration and stakeholder management
- Ability to work independently and prioritize multiple tasks
- Customer service orientation with focus on quality
- Experience with data management and maintaining system accuracy
- Capability to handle customer inquiries and resolve escalations
- Proficiency in building and maintaining customer/product databases
- Ability to prepare and deliver business reviews and presentations
- Understanding of pricing structures and contract management
- Serve as a trusted business partner to Sales, Pricing, Marketing, and Customer Care by providing operational insights, identifying trends, recommending improvements, and driving initiatives that enhance commercial success and effectiveness
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