Sales Operations Team Lead
At a glance
Senior Revenue & Sales Operations role at MAHLE. Parma.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead and coach the Parma Sales Operations team, keeping daily work on track through ongoing changes
- Improve the order journey from customer processing through handover, while maintaining effective sales processes
- Guide the SAP/MORE rollout and refine digital sales tools to reduce manual work and improve efficiency
- Support planning with reporting, forecasts, analyses and accurate sales data
- Maintain data quality and pricing practices, apply global standards, and resolve operational or system escalations
What you bring
- A degree in business, sales, economics or a related area, or comparable professional experience
- Several years in Sales Operations, Customer Service, Order Management or a similar commercial role
- Prior experience leading and developing a team, with a sound grasp of order management, pricing, forecasting and reporting
- Very good Italian and English, plus experience with ERP and sales systems
Who this fits
This role suits someone ready to lead a local team while improving sales processes and supporting system and change projects. You’ll work from Parma and need very good Italian and English. The position combines team leadership with hands-on operational, data and systems work.
From the employer
Your Contribution
As Team Lead Sales Operations, you will lead the local team in Parma and play a key role in the global SAP/MORE rollout. This is a great opportunity to shape new digital sales processes, drive operational improvements and support a business serving around 450 distributors across EMEA and selected global markets.
- Lead, manage and develop the local Sales Operations team, ensuring effective day-to-day operations, coaching team members and supporting them through ongoing changes.
- Ensure efficient execution and continuous improvement of sales processes, from customer order processing through order handover.
- Drive the implementation and optimization of digital sales operations, including SAP/MORE and relevant sales tools, reducing manual activities and improving efficiency.
- Support sales planning and performance through reliable reporting, forecasting, analyses and accurate sales data.
- Ensure effective use of sales systems and tools, with a strong focus on data quality, pricing processes and consistent application of global standards.
- Act as an escalation point for operational, process and system-related topics and ensure effective cooperation with relevant internal stakeholders.
Your Experience & Qualifications
- Degree in Business Administration, Sales, Economics or a related field, or comparable professional experience.
- Several years of experience in Sales Operations, Customer Service, Order Management or a comparable commercial function, preferably in an international environment.
- Proven experience in leading, coaching and developing a team.
- Good understanding of sales processes, including order management, pricing, forecasting and reporting.
- Experience in project and change management, ideally related to system implementation, transformation or digitalization projects.
- Experience with ERP and sales-related systems; knowledge of SAP and CRM solutions is a strong advantage.
- Strong analytical and problem-solving skills, combined with a structured, hands-on approach and good communication skills.
- Very good Italian and English skills are required; knowledge of an additional language is an advantage.
Our Offering
We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.
We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role.
After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).
For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation-owned technology group click here.
#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.
Salary: EUR 42 000 - 45 000 I Department: Logistica OUTBOUND MESXC
Do you have any questions?
IVANA.VELJIC.ADAMOVIC@MAHLE.COM
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