Senior Account Manager
Remote Zaventem_EXC Full-time Senior Account Management
At a glance
Senior Account Management role at Thales. Remote, Belgium · full-time.
Pay not stated Account Manager salary
RoleAccount Management
SenioritySenior
LocationZaventem_EXC
WorkplaceRemote
EmploymentFull-time
PostedSep 18, 2026 · 4w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned customer accounts, keeping relationships productive and handling each client’s requests
- Answer customer questions promptly, resolve disputes, and find workable solutions to their needs
- Use customer networks to develop new opportunities that support company strategy
- Help marketing with external communications and attend events outside the company
- Keep CRM records accurate, track account targets, and monitor sales results and forecasts
What you bring
- Native-level French and professional working English are required for customer and business communication
- Professional Dutch is useful for the role but listed as a preferred language
- You can follow information-security and privacy procedures for sensitive and personal data
- You can spot and report phishing, social engineering, or other suspicious activity
Who this fits
You’ll suit a senior account-management role combining customer ownership, business development, sales administration, and security awareness. The position is remote from Zaventem, Belgium, and requires native French plus professional English; professional Dutch is a nice-to-have.
From the employer
Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou encore le cryptage), qui permettent aux entreprises ainsi qu’aux gouvernements de vérifier des identités, et de protéger les données afin qu’elles restent sûres.
Tasks and responsibilities:
Customer Portfolio Management:
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs and requests
- Respond to the customers’ queries in a timely manner
- Work to satisfy customers’ needs and requests
- Resolve conflicts and provide solutions to customers
Business development:
- Generate new business in line with strategy of the company by using existing and potential customer networks
- Support the Marketing Team in external communication
- Participate to external events
Sales administration:
- Take care of good registration and encoding within CRM
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company strategy and objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
Security
- Knowledge of company information security policies, privacy rules and procedures
- Ability to identify and report suspicious behavior or phishing or social engineering attempts
- Knowledge of security practices for managing sensitive and personal information
Mandatory languages:
- Dutch : professional working proficiency (nice to have)
- French : Native
- English : professional working proficiency
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