Customer Success Manager for T Cloud Public (m/f/d)
At a glance
Manager-level Customer Success role at T-Systems Iberia. A Coruña · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide assigned T Cloud Public customers through onboarding and better cloud use, including greater consumption and upsell opportunities
- Review customer accounts proactively and address risks that could lead to churn
- Coordinate service delivery and contract outcomes, while ensuring customer satisfaction
- Bring customer needs into the cloud impediment and demand process and help improve customer success practices
What you bring
- A computer science or engineering degree, or comparable technical education
- At least five years across cloud, IT architecture, technology strategy, sales and business development
- Strong cloud and AI expertise, including IaaS, PaaS, SaaS and major cloud ecosystems
- Fluent written and spoken German and English, plus an OTC Practitioner or comparable AMIGO Hyperscaler certification
Who this fits
This suits a technically strong customer-facing professional who can advise on cloud adoption, develop existing accounts and work across customer and internal teams. The role is based in A Coruña with a hybrid work model, and requires national and international travel.
From the employer
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned T Cloud.
- Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
- Active participation in the respective vertical squad of the T Cloud Public.
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
- Ensuring customer satisfaction.
- Participation in the planning and forecasting processes.
- Transferring customer requirements to the T Cloud Public impediment and demand process.
- Supporting the further development of cloud handling support.
- Completed degree in computer science, engineering or comparable training or further education.
- Top knowledge and 5 years experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
- Top knowledge and experience in the field of AI.
- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
- Strong knowledge of market-relevant cloud ecosystems and experience with partners.
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
- High resilience, adaptability to dynamically changing processes/startup mentality.
- Very good technical understanding of standardized service provision through platforms.
- Detailed knowledge of the processes and structures in your own company.
- Experience in international cooperation with Local Business Units and NatCos.
- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
- Fluent written and spoken German and English.
- Willingness to travel nationally and internationally.
Certifications required for the position:
- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods such as Scrum, Kanban, DevOps or comparable certifications
Certifications recommended for the position:
- DevOps Foundation
- OTC Architect
What do we offer you?
Work environment & flexibility
- International, dynamic and collaborative environment.
- T-Social: social initiatives (sports, community, health, ...).
- Hybrid work model (remote/on-site).
- Flexible working hours.
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want.
- Weekly language classes (English & German).
- International Mentoring Sessions & Experience Days.
Compensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
- Telemedicine.
- Life and accident insurance.
- Social fund.
Wellbeing & time off
- 26+ working days of vacation per year.
- Free access to specialist services (medical, legal, wellness).
- 100% salary coverage during medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
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