Customer Success Manager (m/f/d)
At a glance
Manager-level Customer Success role at T-Systems Iberia. A Coruña · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Take technical and operational ownership of T Cloud Public delivery and the customer contract outcome
- Grow assigned customer accounts through cloud adoption advice, consumption growth, and upselling
- Analyze customer health proactively, reduce churn, and protect satisfaction
- Bring customer needs into demand processes while helping improve cloud support and success practices
- Contribute to the vertical squad, forecasting cycles, and service excellence efforts
What you bring
- A computer science or engineering degree, or comparable technical training
- Hands-on knowledge of cloud, IT architecture, technology strategy, sales, and business development
- Working knowledge of AI, IaaS, PaaS, SaaS, and major cloud ecosystems including AWS, Microsoft Azure, Google, and Rackspace
- Confident customer communication and presentation skills, with fluent written and spoken English
- International collaboration experience, technical independence, resilience, and willingness to travel nationally and internationally
Who this fits
This role suits a technically fluent customer success professional who can advise customers, expand cloud usage, manage risk, and work independently across teams. You will work in Granada under a hybrid model and should be comfortable with international collaboration and national and international travel. The application requires a CV in English.
From the employer
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
- Active participation in the respective vertical squad of the T Cloud Public.
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
- Ensuring customer satisfaction.
- Participation in the planning and forecasting processes.
- Transferring customer requirements to the T Cloud Public impediment and demand process.
- Supporting the further development of cloud handling support.
- Completed degree in computer science, engineering or comparable training or further education.
- Good knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
- Good knowledge and experience in the field of AI.
- Good communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
- Good knowledge of market-relevant cloud ecosystems and experience with partners
- Good knowledge in the field of cloud (IaaS, PaaS, SaaS).
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
- High resilience, adaptability to dynamically changing processes/startup mentality.
- Good technical understanding of standardized service provision through platforms.
- Detailed knowledge of the processes and structures in your own company.
- Experience in international cooperation with Local Business Units and NatCos.
- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
- Fluent written and spoken English.
- Willingness to travel nationally and internationally.
What do we offer you?
Work environment & flexibility
- International, dynamic and collaborative environment.
- T-Social: social initiatives (sports, community, health, ...).
- Hybrid work model (remote/on-site).
- Flexible working hours.
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want.
- Weekly language classes (English & German).
- International Mentoring Sessions & Experience Days.
Compensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
- Telemedicine.
- Life and accident insurance.
- Social fund.
Wellbeing & time off
- 26+ working days of vacation per year.
- Free access to specialist services (medical, legal, wellness).
- 100% salary coverage during medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
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